Privacy & Cookies Policy
Your privacy is important to us.
This Privacy & Cookies Policy explains how Coson IT Services Ltd (“Coson”, “we”, “our”, or “us”) collects, uses, and protects personal information from visitors to our website https://www.coson.co.uk (the “website”).
By using our website, you agree to this Policy. We may update it from time to time, and the latest version will always be available on this page.
1. Who We Are
Coson IT Services Ltd is a UK-based Managed IT Service Provider offering IT support, cybersecurity, and cloud infrastructure solutions.
Company Name: Coson IT Services Ltd
Registered Office: Unit 3-4 Celtic Place, Athena Drive, Grimsby, DN31 2UE
Company Number: 12520796
We are registered with the Information Commissioner's Office (ICO) as a Data Controller under registration number ZB477279.
2. Information We Collect via Our Website
We may collect and process the following information when you visit or use our website:
a. Information you provide voluntarily
When you:
- Submit an enquiry via a contact form
- Subscribe to a newsletter or download content
- Apply for a job or send us a CV
We may collect:
- Your name
- Email address
- Phone number
- Company name
- Any other details you include in your message or CV
b. Information we collect automatically
When you browse our website, we may automatically collect:
- Your IP address
- Browser type and version
- Device and operating system details
- Referral source (e.g. from a search engine or social media)
- Pages visited and time spent on the site
This is gathered through cookies and analytics tools (see Section 6 below).
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries or messages.
- Provide you with information about our services (when you've requested it).
- Improve the performance, usability, and content of our website.
- Maintain website security and detect/prevent abuse.
- Comply with legal or regulatory requirements.
We will not sell, rent, or share your information with third parties for marketing purposes.
4. Legal Basis for Processing
We process your personal data under one or more of the following lawful bases:
- Legitimate interests: to operate and improve our website, respond to enquiries, and promote our services.
- Consent: when you agree to receive marketing emails or accept cookies.
- Legal obligation: to comply with applicable laws.
5. Data Sharing
We may share limited data with trusted service providers who support our website operations — for example:
- Web hosting and maintenance providers
- Email or newsletter platforms (e.g. Mailchimp)
- Analytics providers such as Google Analytics
All such partners are bound by data protection agreements and will only process your data according to our instructions.
6. Cookies and Analytics
Our website uses cookies to help it function correctly and improve your browsing experience.
What are cookies?
Cookies are small text files stored on your device when you visit a website. They help remember preferences, measure performance, and enable analytics or marketing features.
Types of cookies we use:
- Essential cookies – required for website functionality (e.g. contact forms).
- Performance cookies – used to analyse site usage and improve content.
- Analytics cookies – such as Google Analytics, which collects anonymous usage data.
- Marketing cookies – only used if you consent (e.g. for remarketing or LinkedIn ads)
You can control or delete cookies through your browser settings.
7. Data Retention
We keep website enquiry data for no longer than 12 months unless you become a client or request deletion sooner.
Analytics data may be retained for longer in anonymised form for trend analysis.
8. Your Rights
Under the UK GDPR and Data Protection Act 2018, you have the right to:
- Access a copy of the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data ("right to be forgotten").
- Withdraw consent for marketing or cookie use at any time.
- Complain to the Information Commissioner's Office (ICO) if you believe your rights have been breached.
9. Data Security
We take your privacy seriously and use appropriate technical and organisational measures to protect personal data, including encryption, firewalls, and access controls. However, data transmitted over the internet cannot be guaranteed to be 100% secure.
10. Third-Party Links
Our website may contain links to external websites or social media platforms. We are not responsible for the content, security, or privacy practices of these third-party sites. You should review their privacy policies before providing any personal data.
11. Updates to This Policy
We may update this Policy periodically. The most recent version will always appear on this page with an updated revision date. We encourage you to check back occasionally.
12. Contact Us
If you have any questions or concerns about how we handle your personal data, please contact:
Data Protection Officer
Coson IT Services Ltd
Unit 3-4 Celtic Place
Athena Drive
Grimsby
DN31 2UE
Email: info@coson.co.uk
Telephone: 01472 867 247
If you are not satisfied with our response, you may contact the Information Commissioner's Office (ICO) at ico.org.uk.
This policy will be updated when necessary in accordance with legislation
Hardware Supplier
We can source your kit for you, take the stress away, and ensure you receive the best price for all of your hardware needs. We even set them up for you, ready to go.
Managed IT Support
Experience complete IT peace of mind with Coson's personal, friendly, and flexible, fully managed IT Support for your business. Let us take away those IT headaches and provide you with reliable solutions today.
Cyber Security
Building a robust and reliable cybersecurity strategy is essential in today's digital landscape. At Coson IT Services, we offer a comprehensive range of cybersecurity services to help you navigate your cybersecurity journey with confidence.
Software Development
Transform your business ideas into powerful, custom software solutions with our Software Development services. We deliver tailored applications, from web and mobile apps to enterprise software, using modern technologies and best practices to create solutions that drive efficiency and innovation.
Projects
Our Projects service provides comprehensive management from planning to execution, ensuring successful delivery tailored to your unique business goals. We collaborate closely with you, applying best practices and innovative strategies to enhance teamwork and efficiency throughout the project lifecycle.
Co-Managed IT Support
Our Co-Managed IT Support offers a collaborative approach, blending your internal IT team's expertise with our external specialists. This partnership enhances your IT capabilities while providing flexibility and additional resources for peak workloads, problem-solving, and project management.
Microsoft 365
Leverage the full potential of Microsoft 365 with our tailored implementation and support services. We help optimise collaboration and productivity with tools like Teams, SharePoint, and Outlook, while ensuring your data is secure and compliant, empowering your team to thrive in a modern, digital environment.
Telecommunications
Our Telecommunications services provide comprehensive voice and data communication solutions to keep your business connected. From phone systems and VoIP to network infrastructure and unified communications, we deliver reliable, scalable solutions that enhance productivity and customer engagement.
Backup Recovery
Backup Recovery services protect your critical data against loss from various threats, including cyber-attacks and hardware failures. We implement robust backup solutions and recovery protocols, ensuring that your information is securely stored and readily accessible when you need it most, minimising downtime and disruption.
CCTV
Enhance your security with our comprehensive CCTV solutions. We provide professional installation, maintenance, and support for surveillance systems that protect your business premises, assets, and personnel with reliable monitoring and recording capabilities.
Find Out More...
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...What They Say
"We've been partnering with Coson IT Services for over a year, and the experience has been outstanding from day one. Their team combines deep technical expertise with a genuine understanding of our business needs."
"I consider myself fairly tech savvy, but since bringing Coson IT Services on board to manage our IT systems and support, I've realised just how much more efficient and hassle free things can be. Their expertise far surpasses mine, allowing me to focus on running the business rather than troubleshooting IT issues."
"We have been working with Coson for several years now, and they have consistently exceeded our expectations. Their team is highly knowledgeable, responsive, and always goes above and beyond to ensure our systems run smoothly. Whether it's solving complex technical issues or offering proactive solutions to improve our IT infrastructure, we can always rely on them for exceptional service."
"Whenever an issue arises, they are quick to respond and always just a phone call away. Their reliability and prompt service give us real peace of mind, knowing we are in safe hands. I wouldn't and don't hesitate to recommend Coson to anyone looking for dependable, professional IT support."
"From one technophobe to (I suspect) many others, if you're struggling with IT gremlins, I wouldn't hesitate to recommend Ben, Kirk, and the Coson team. They're friendly, reliable, and they explain things without all the confusing tech talk."
"They broke everything down in a way that was easy to understand and put together a comprehensive plan at a great rate. The work was carried out quickly and professionally, and the installs went smoothly. They're always at the end of the line when we need help, and the whole team is friendly and easy to deal with. I'd recommend them to anyone, the service is second to none."
"We have been working with Coson IT Services and Ben for several years now, and their support has been consistently outstanding. Whenever an issue arises, they are quick to respond and always just a phone call away. Their reliability and prompt service give us real peace of mind, knowing we are in safe hands. I wouldn't and don't hesitate to recommend Coson to anyone looking for dependable, professional IT support."
Talk To Us
Fill out the contact form and a member of the team will be in touch with you to organise your free IT audit.
Athena Drive
Grimsby
DN31 2UE
